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"But few have spoken of the actual pleasure derived from giving to someone, from creating something, from finishing a task, form offering unexpected help almost invisibly and anonymously."

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"I like to think of my best moment on the job as quiet victories. Victories over what Over the system, over the various bureaucracies not watching me, over my colleagues' indifference, over my patron's ignorance, over the very concept of horn-blowing pride."

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